Privacy

This privacy policy applies only to Generator Hostels Ltd and not to the websites of other companies, individuals or organisations to whom we provide links to their websites.

Company Registration

GENERATOR HEAD OFFICE
Company name: 
Generator Hostels Ltd.
Office Address: Venture House, 27-29 Glasshouse Street, London W1B 5DF. UK
Registered Address: MacNaughton House, Compton Place, London WC1H 9SE. UK
Telephone number: +44 (0)207 432 7350
Fax: +44 (0)207 388 7644
Email: askus@generatorhostels.com
Registry: Registered in England
Registered number: 3192617
Directors: Andre Guettouche, Paul Slimming and Alastair Thomann
VAT ID: GB 945 6083 04

GENERATOR BARCELONA
Company Name: 
Generator BCN 1, S.L.
Address: Carrer de Corsega 373, 08037 Barcelona. Spain
Telephone number: +34 9322 00377
Email: barcelona@generatorhostels.com
Registry: registered in Spain
Registered number: B65374811
Directors: Elwin Meijvis, Mark Osborne and Paul Slimming
VAT ID: ES B64888746

GENERATOR BERLIN MITTE
Company name: 
Generator Berlin Mitte GmbH
Address: Oranienburger Str. 65, 10117 Berlin. Germany
Telephone number: +49 (0)30 92103 7680
Fax: +49 (0)30 27580 996
Email: berlinm@generatorhostels.com
Registry: Amtsgericht Berlin Charlottenburg
Registered number: HRB 122701 B
Directors: Florian Bauer, Sabine Ranft and Paul Slimming
VAT ID: DE 268310487

GENERATOR BERLIN PRENZLAUER BERG
Company name: 
Generator Hostel Berlin GmbH
Address: Storkower Str. 160, 10407 Berlin. Germany
Telephone Number: +49 (0)30 417 2400
Fax: +49 (0)30 417 24080
Email: berlin@generatorhostels.com
Registry: Amtsgericht Berlin Charlottenburg
Registered address: Amtsgericht Berlin Charlottenburg
Registered number: HRB 83885
Directors: Florian Bauer, Sabine Ranft and Paul Slimming
VAT ID:DE 813 4097 37

GENERATOR COPENHAGEN
Company name: 
Generator Hostel Copenhagen A/S
Address: Adelgade 5-7, 1304 Copenhagen, Denmark
Telephone number: +45 7877 5400
Email: copenhagen@generatorhostels.com
Registry: registered in Denmark
Registered number: 32778097
Directors: Christopher Alm, Lars Brunn and Paul Slimming
VAT ID: DK 32778097

GENERATOR DUBLIN
Company name: 
Generator Properties Dublin Ltd
Address: Smithfield Square, Dublin 7. Ireland
Telephone number: +353 1 901 0222
Email: dublin@generatorhostels.com
Registry: Registered in Ireland
Registered address: Registered in Ireland
Registered number: 480252
Directors: Robert Booth, Osgur O Ciardha and Paul Slimming
VAT ID: IE 9734900k

GENERATOR HAMBURG
Company name: 
Generator Hostel Hamburg GmbH
Address: Steintorplatz 3, 20099 Hamburg, Germany
Telephone number: +49 (0)40 226 35 8460
Fax: +49 (0)40 226 35 8451
Email: hamburg@generatorhostels.com
Registry: Amtsgericht Hamburg
Registered number: HRB 110518
Directors: Florian Bauer, Sabine Ranft and Paul Slimming
VAT ID: DE 267 8330 80

GENERATOR LONDON
Company name: 
Generator Hostel London Ltd.
Address: MacNaughton House, Compton Place, London WC1H 9SD. UK
Telephone number: +44 (0)207 388 7666
Fax: +44 (0)207 388 7644
Email: london@generatorhostels.com
Registry: Registered in England
Registered number: 2799205
Directors: Andre Guettouche, Paul Slimming and Alastair Thomann
VAT ID: GB 945 6083 04

GENERATOR VENICE
Company name: 
Ghostell srl
Address: Fondamenta della croce 84-86, Isola della Giudecca, 30133 Venice, Italy
Telephone number: +39 (0)418778288
Email: venice@generatorhostels.com
Registry: registered in Italy
Registered number: VE-357882
Directors: Fabio Moccia, Philippe Pellan and Paul Slimming
VAT ID: IT 04013800273

GENERATOR ROME
Company name: 
Albergo Principe Amedeo srl
Address: Via Principe Amedeo, 257, 00185 Rome. Italy
Telephone number: +39 06 492330
Email: info@ambrapalacehotel.com or askus@generatorhostels.com
Registry: Camera di Commercia, Roma, Italia
Registered number: 04955750486
Directors: Fabio Moccia, Philippe Pellan and Paul Slimming
VAT ID: IT 04955750486

GENERATOR PARIS
Company name: 
Generator Hostels Paris Sas
Address: 9-11 Place du Colonel Fabien, 75010 Paris. France
Tel: +33 (0)1 70 98 84 00
Email: paris@generatorhostels.com
Registry: registered in France
Registered number: 2012 B15908
Directors: Sheila Isabelle, Nick Rogers and Paul Slimming
VAT ID: FR 83753023084

USE OF YOUR INFORMATION
We collect your information for the safety of our guests and to understand who we are accommodating at our properties for the safety of our staff. In addition, website user and guest data is collected for statistical purposes.

We also collect our guests’ nationality, date of birth, gender, for statistical analysis purposes.

When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytics use.

For reservations, we send guests confirmation emails and will therefore require your email address. Generator Hostels Ltd operates an opt-in email policy – you will normally be asked to give us consent if you would like to receive Generator newsletters via email.

Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.

RESERVATION DATA
In order for us to confirm a reservation for you, we do require some information. This will usually consist of:

  • Your name
  • Telephone or mobile number – in case of an emergency
  • Gender
  • Nationality
  • Date of Birth
  • Identification data i.e. Passport, Driving License details
  • Credit card details, including the three-digit code that appears on the back of your credit card
  • Date of arrival and departure
  • Email address

Upon arrival we will require the same information from your fellow travellers, please ensure they are all aware of this to ensure a quick and efficient check-in.

CREDIT CARD DATA
In order to guarantee reservations via all channels (telephone, website or smartphone application, but not restricted to), we require a full 16 digit debit/credit card number, name on the card, card type (we accept VISA, Mastercard or Maestro), three digit security code and the expiry date.

Your debit/credit card details are only used to secure your booking and Generator Hostels Ltd will only debit the account if you do not follow our cancellation procedure. Reservations that are cancelled at least 24 hours prior to arrival are not charged for, whereas no shows or failing to cancel in excess of 24 hours will incur a charge for the first night.

Generator Hostels Ltd indemnifies itself against all data use on and reservations made via third party websites/agents. Please refer to their relevant privacy policy and terms and conditions.

GUEST PERSONAL DATA
Generator Hostels Ltd respects guest privacy and will not sell or disclose guests’ personal information to any other person, business or third party unless in the case of an emergency and/or it is seen as part of our duty of care.

KEEPING OUR DATA UP-TO-DATE
As an accommodation and leisure provider, we have guests returning to our properties on a regular basis. It is your duty to inform us if any of your personal information which we hold about you needs to be updated. We may contact you at any time if you have booked accommodation with us and we suspect we hold false information about you.

HOW WE USE COOKIES
When you use our websites, we aim to make your experience engaging. In order to do this, we use cookies. Cookies are small text files which are sometimes downloaded on your computer or mobile device when you first visit our website so that we can remember who you are.

Usually, cookies contain two pieces of information: a site name and unique user ID. Cookies cannot be used alone to identify you, although they may be used to identify your IP address. Cookies help us and/or third party websites recognise your device the next time you visit and may remember details such as your username and preferences, analyse how the website is performing, or allow us to recommend content we believe is relevant to you.

Generally, cookies used on this website may perform the following functions:

Essential:These temporary cookies only remain in the cookies folder of your browser until you leave our website.

Performance:These cookies are stored on your computer – they contain no personal information and are used to improve performance and assist in navigation. They remain in the cookies folder of your browser for longer than “Essential” cookies (dependent on your browser settings).

We use or allow third parties to serve cookies that fall into the categories above. We use Google Analytics to help us monitor our website traffic, and cookies may also be served via generatorhostels.com or any of our subsidiary domains, online surveys, and online publications.

We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our Terms and Conditions and Copyright Policy as stated in our Terms and Conditions.

By using our website, you agree that we can place these types of cookies on your device. We may change ‘HOW WE USE COOKIES’ from time to time. It is your responsibility to check the policy regularly. You will be deemed to have accepted any amendments to the policy if you continue to make use of the website after a change to ‘HOW WE USE COOKIES’ has been made.

We have links to social networking websites (for example but not limited to: Facebook, Twitter, LinkedIn) from Generator Hostels. These websites may place cookies on your computer. We do not control how they use their cookies. We suggest you check their website to see how they are using cookies.

For more information about cookies, visit www.aboutcookies.org which includes useful information on cookies and how to block cookies using different types of browser. Please note that by blocking or deleting cookies, you may not be able to take full advantage of our websites.

GOOGLE ANALYTICS & DEMOGRAPHIC DATA
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

The tracking cookie also allows us to access aggregates demographic and audience data from online behavioural advertising services. This information is only available to us at a group level, with no personal or identifiable information contained within it. It is used only for us to evaluate the effectiveness of the website and see how different groups of users use and respond to the site, and in no way allow us to track people individually. You may opt out of this tracking by disabling cookies within your browser.

WEBSITE SECURITY
The Internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorised traffic to our website.

THIRD PARTY WEBSITES
Our website contains links to many other websites promoting their business and needs to our guests. Generator Hostels indemnifies itself against all data use on and reservations made via third party websites/agents. Please refer to their relevant privacy policy and terms and conditions.

PHOTOGRAPHY & FILM
No permission is needed to take photos or film at our properties. However, we do ask if photographing or filming other guests not part of your group that you seek permission from them first. Verbal consent is solicited as a goodwill gesture.

On occasions we may commission crews to film or take photographs at our properties for promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.

DISCLOSING YOUR INFORMATION TO THIRD PARTIES
Other than the for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).

YOUR RIGHTS
By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. You may request at any time that we provide you with the personal information we hold about you. Provision of such information will be subject to proving your identity and full address with a utility bill and acceptable photo ID.

CHANGES TO OUR PRIVACY POLICY
We may change our Privacy Policy at any time. Continued use of our websites signify that you agree to any such changes.

Please be aware that the privacy policy is in English. For any support in a foreign language please contact support@generatorhostels.com