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GENERATOR HOSTELS SUMMARY PRIVACY NOTICE
Generator Hostels Ltd, (referred to as "Generator") is Europe’s fastest growing hostel brand located in the most central locations across Europe including Dublin, London, Copenhagen, Hamburg, Berlin, Venice, Barcelona, Paris, Amsterdam, Stockholm, Rome, Madrid and Miami.
Our head office address is: Generator Hostels Ltd, Venture House, 27-29 Glasshouse Street, London W1B 5DF. UK, United Kingdom.
The contact details for the companies that locally run our Group’s hostels, and who can help with any questions about your stay, are provided in the appendix of this document.
The full Generator Hostels Privacy Notice can be found here
We collect personal data when you
For more information on wen we collect personal data please see the full Generator Hostels Privacy Notice
We collect customer’s personal data for:
We also process personal data for employees and business contacts. Employees should refer to Generator’s Employee Privacy Notice for details.
For more information on whose data we collect please see the full Generator Hostels Privacy Notice.
In most cases we collect and process personal information so that we can receive & respond to enquiries; make, amend & administer room bookings, process & store payment details, provide access to other products and services (such as meals), provide existing customers with information about our properties, to give them access to special offers and to gather customer feedback which helps us to improve the services that we offer and to improve our customers' experience whilst visiting or staying at one of our premises.
For more information on whose data we collect please see the full Generator Hostels Privacy Notice
It is necessary, in order for us to confirm and manage a reservation, that we collect personal data. This will include:
Note: Upon arrival we will require the same information from your fellow travellers, please ensure they are all aware of this to ensure a quick and efficient check-in.
For more information on the types of data we collect please see the full Generator Hostels Privacy Notice
Generator Hostels may use your data for marketing purposes, i.e. in order to inform you of its services which may, according to your past preferences, be of interest to you. These communications shall strictly adhere to applicable legal regulations.
Advertising and marketing materials of the Contracting or other parties shall be sent to you only if you opted in for these communications during the registration process, via e-mail or otherwise.
Your decision about direct marketing may be withheld in accordance with the opt-out rules described in each marketing e-mail or other form of communication. Opting out can be done via changing the settings of your User account or by directly contacting Generator Hostels (please see contact details below). Should you opt out, Generator Hostels shall retain only such data necessary for provision of services in accordance with the rules set out in this policy.
For more information on the processing that we undertake please see the full Generator Hostels Privacy Notice
Your personal data shall not be shared or provided without your consent to any third party except in the following situations: (a) data is necessary for provision of services – for example credit card details will be exchanged with your bank for your booking to be confirmed (b) Generator Hostel’s is obliged to provide the personal data on the basis of law or upon order by a public authority, or (c) it is specifically allowed by applicable legal regulations.
For more information on when we may share your personal data shall not be shared with any third party please see the full Generator Hostels Privacy Notice
Note: Rights requests will be forwarded on to a third party if one is involved in the processing of your personal data.
Generator Hostels will make every effort to ensure that your personal data is stored securely.
The aim is to eliminate unauthorized or unlawful processing of your personal data, or accidental, unauthorized or unlawful access, use, transferring, processing, copying, transmitting, alteration, loss or damage of your personal data. Despite all efforts and meeting all rules set out by applicable legal regulations, it is not possible to guarantee the security of your data, if it is transferred or transmitted in an unsecured way.
For this reason, we have introduced adequate physical, technical and organizational measures and plans to protect and secure all information collected by our services using
We require that our partners, who provide supporting services that help us to store and otherwise process your personal data, apply the same high level of protection to your data.
Note: These measures do not remove your duty to secure your own personal data. You should, inter alia, regularly change your passwords and should never use predictable usernames and/or passwords, share your password with other persons, or grant access to your User account and/or disclose your personal data to other persons.
Please help Generator Hostels ensure that your data is up-to-date. If you believe that some of the data processed by Generator Hostels is incorrect, please contact Generator Hostels at firstname.lastname@example.org.
Please contact Generator Hostels DPO on email@example.com on if there is any data privacy and protection matter with which you are dissatisfied.
If you remain unhappy with the handling of your case, then you have the right to contact the UK Information Commissioner’s Office (ICO) as follows:
By phone (UK)0303 123 1113
By phone (outside UK)+44 1625 545 700
ICO Web Page https://ico.org.uk/make-a-complaint/your-personal-information-concerns/
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