RECEPTIONIST

KEY RESPONSIBILITES & DUTIES


YOU MUST

·         Be the life the party

·         Always love our guests

·         Be really really organised!

·         Keep cool when the pressure hits

·         Enjoy a super fast pace

·         Understand this is a business, be passionate about maximising revenue

·         Be creative, innovative and digitally smart

·         Be yourself

 

YOU WILL:

·         Report to the Front of House Manager

·         Be part of  a great team within your department that get Generator and want to be themselves.

·         Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience.

·         Know your guests and have a passion for independent travel and the road less travelled.

·         Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture AT ALL TIMES.

·         Know  your city, its cafés, bars and restaurants, its art, its music.

·         Demonstrate a passion for delivering  outstanding customer service.

·         OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF

·         Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene

·         Be Responsible for all cash handling whilst your are on duty

·         Correctly administer the Close of Shift  procedures every shift with 100% accuracy and consistency.

 

YOU ARE:

·         Experienced within a front office hospitality environment

·         Passionate  for the hospitality and the youth travel market

·         Fluent in English and knowledge of a second language is desirable

·         Experienced working with a Property Management System (ideally Sihot)

·         Flexible with regards to shifts available per week (mixture of morning and evening shifts)


OUR KEY BENEFITS INCLUDE:

·         Birthday holiday in addition to your yearly holiday allocation of 25 days

·         Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made 

·         Company contribution towards gym membership fees for all eligible employees 

·         Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback

·         2 free nights’ accommodation across any hostels (subject to availability)

·         Reduced room rates for staff as well as friends and family members

·         Social events and celebrations calendar

·         Various employee recognition schemes

·         Online learning tools

Join Us and help us achieve our Vision!