Night Supervisor

BEING YOURSELF is the key to bringing the Generator story and brand to life. We need an exceptional leader and communicator. If you are a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us create an unforgettable experience. Be a part of Europe's fastest moving, ground breaking hostel brand. Join Generator, be yourself.

YOU MUST

  • Have impeccable honesty
  • Lead and  inspire people to be their best
  • Be a great communicator and motivator
  • Be highly commercial and always keep us legal
  • Be creative, innovative and digitally smart
  • Have appropriate experience
  • Always love our guests
  • Curate the customer journey

YOU WILL:

  • Report to the Front of House Manager
  • Maintains a friendly, cheerful and courteous demeanour at all times
  • Use suggestive selling techniques to sell rooms/beds and promote other services of the hotel
  • Assist front desk agents in registering guests and assigning rooms/beds
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Build strong relationships and liaise with all other department's especially housekeeping, maintenance & reservations
  • Performs other duties as assigned, requested or deemed necessary by management
  • Ensure that our social spaces embody the Generator brand and culture
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD
  • Maintain the cleanliness and neatness of the front desk area
  • Run the day end / night audit
  • Work closely with the Financial Department to ensure accounting coherence
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team

YOU ARE:

  • Passionate  for the hospitality and the youth travel market
  • Fluent in English and knowledge of a second language is desirable
  • Passionate for delivering excellent customer service
  • Knowledgeable of Paris and its trendy spots
  • Conversant in at least one  Property Management System
  • Experienced at a supervisory level within a front office hospitality environment