Reservations Agent

About Us:
Generator is a global lifestyle brand offering fresh and socially engaging accommodation and hospitality venues. Our vision is to become the world’s leading experience and design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation in the centre of the city.

About the role:
As a Reservations Agent, you will perform the following tasks to the highest standards:
  • Handle all reservations (individual & groups)
  • Follow-up and conversion of bookings in accordance with budget
  • Negotiate group quotes, cancellations and upselling
  • Manage billing, deposits, PMS and payments
  • Maintain excellent relationships with clients & agents
  • Respond to e-mail and telephone enquiries in a positive and personalised manner ensuring the best customer service at all times
  • Familiarise yourself with daily rates, special offers, and other information that has been communicated to ensure consistency within the team
  • Promote and up-sell Generator Hostel facilities, beds and other revenue generating services as effectively as possible at every opportunity
To be successful in the role, you need:
  • To be fluent in German, English and have knowledge of an additional European language is desirable  
  • To have two years’ experience within a hotel reservations environment
  • To have effective time management and organization skills & ability to handle high volume of bookings
  • To be able to demonstrate a passion for delivering excellent customer service
  • To have a genuine interest and enthusiasm for what you do
  • Ability to build effective working relationships at all levels with diverse groups of colleagues in a way that appears natural and effortless
 This is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this
job description.

Our Key Benefits Include:
  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made 
  • Company contribution towards gym membership fees for all eligible employees 
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members
  • Social events and celebrations calendar
  • Various employee recognition schemes
Join Us and help us achieve our Vision!