Front Office Manager

About Us
Generator is on a journey. Appropriate, given that we're a hostel accommodation brand. The journey began in London, swung through a heap of European capitals and is now leaping the Atlantic to land in Miami. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now we want a pretty awesome Director of Food & Beverage for Generator Miami. 
Here's the 'We're different' bit. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.  
About You
  • Report to the General Manager
  • Build and lead a FOH team who get Generator and want to be themselves
  • Take ownership of the guest journey to ensure that we create a truly unique Generator experience
  • Ensure that our social spaces embody the Generator brand and culture
  • Control payroll and all costs in your department
  • Be commercially savvy in exploring new revenue streams 
  • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
  • Play a part in ensuring that there a responsible person (duty manager) onsite at all times 
  • Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
  • Ensure that your team remains up to date with all local, national and international trends
  • Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department 
  • Ensure that you remain HR compliant within your department 
  • Trains, cross-trains, and retrains all front office personnel
  • Participates in the selection of front office personnel
  • Schedules the front office crew members and supervises workload during shifts
  • Evaluates the job performance of each front office crew member
  • Maintains working relationships and communicates with all departments
  • Resolves guest problems quickly, efficiently, and courteously
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
  • Enforces all cash-handling, check-cashing, and credit policies
  • Conducts regularly scheduled meetings of front office personnel
  • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count
  • The crew member may be expected to work in other areas of the property when needed to assist operations to perform job duties not necessarily contained in this job description
  • Performs other duties and responsibilities as assigned
 JOB SPECIFICATIONS - YOU HAVE A ROCK STAR EXPERIENCE                                   
  • Bachelor degree in Hospitality Management 
  • Minimum 3 years of hotel experience in a similar role, experience handling cash, accounting procedures, and general administrative tasks. 
  • Minimum 3 years of customer service in a hotel setting 
  • Fluent in English and knowledge of a second language is a plus  
  • Passionate  for the hospitality and the youth travel market  
  • Passionate for delivering excellent customer service 
  • Strong leadership skills with ability to coach, mentor, train and develop crew members 
  • Working knowledge of various computer software programs * Working knowledge of property management systems 
  • Ability to work in a fast-paced environment 
  • Hands-on experience 
  • Available to work when needed, including weekends, holidays, and nights 
  • Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.  
  • Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. 
  • Ability to speak effectively in English before groups such as guests or crew members. 
 Must have the ability to perform the essential functions of the job with or without a reasonable accommodation.

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.

Generator is an Equal Opportunity Employer and Drug Free Work Place.