Director of Housekeeping

About Us
Generator is on a journey. Appropriate, given that we're a hostel accommodation brand. The journey began in London, swung through a heap of European capitals and is now leaping the Atlantic to land in Miami. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now we want a pretty awesome Director of Food & Beverage for Generator Miami. 
 
Here's the 'We're different' bit. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.  
 
About You
ESSENTIAL FUNCTIONS - NUTS AND BOLTS OF THE JOB
  • Report to the General Manager 
  • Personally identify, pro-actively seek out, take ownership and continually deliver new business opportunities across key market segments including Leisure group, FIT, local corporate, events and bar and restaurants 
  • Work closely with Front Office regarding room availability and guest requests 
  • Understand, develop and follow company and Housekeeping specific practices 
  • Plan, organise and manage a proactive and efficient housekeeping activities  
  • Plans the work for the housekeeping department and distributes assignments accordingly  
  • Schedules employees and assigns extra days off according to occupancy forecast 
  • Responsible for cleanliness, orderliness and appearance of the entire Hotel. 
  • Ensure that rooms are made as per Generator standard 
  • Prepare Annual Housekeeping Budget 
  • Maintain par stock of guest supplies, cleaning supplies, linen and uniform 
  • Organize inventories with Accounts and General Store for linen, uniform and fixed assets 
  • Pay particular attention while organizing pest eradication activities 
  • Develop and implement Housekeeping systems and procedures 
  • Prepare reports for management information 
  • Responsible for selecting suppliers for items related to Housekeeping 
  • Promptly attend and resolve guest inquiries and complaints 
  • Verification of supplies consignments 
  • Organize on-the job training and evaluate its effectiveness 
  • Responsible for the recruitment of new personnel 
  • Work well under pressure of organizing and attaining production schedules and timelines 
  • The crew member may be expected to work in other areas of the property when needed to assist operations to perform job duties not necessarily contained in this job description 
  • Performs other duties and responsibilities as assigned 
JOB SPECIFICATIONS - YOU HAVE A ROCK STAR EXPERIENCE                                   
  • Bachelor Degree in Hospitality Management, or a combination of school and experience 
  • 3 years’ experience in a similar position in the hospitality industry 
  • Ability to communicate in English both verbally and in writing and knowledge of other languages are an advantage 
  • Experienced in working within a vibrant and exciting environment 
  • Proficient in Microsoft Office products  
  • Demonstrates strong organizational skills 
  • Exhibits excellent interpersonal and customer service skills 
  • Works well with a variety of different individuals  
  • Strong Operational/Technical Knowledge 
  • Additional languages are an advantage 
  • Experience with PMS hotel systems 
  • Must possess excellent organizational and administrative skills, interpersonal skills and leadership skills 
  • Approachable, open-minded and fair 
  • Flexible work hours to meet the demands of a 24-hour operation 
  • Demonstrated strong customer service skills 
  • Strong interpersonal and problem solving abilities 
  • Highly responsible and reliable 
 
YOU'RE A BORN COMMUNICATOR 
  • Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure 
  • Write routine reports, correspondence, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style 
  • Ability to speak effectively in English before groups such as customers or crew members 
 Must have the ability to perform the essential functions of the job with or without a reasonable accommodation.

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.
Generator is an Equal Opportunity Employer and Drug Free Work Place.