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BEING YOURSELF is the key to bringing the Generator story and brand to life. We need a passionate and confident people person to join our team in Madrid. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground breaking, hostel brand. Join Generator, be yourself.
· Be the life the party
· Always love our guests
· Be really really organised!
· Keep cool when the pressure hits
· Enjoy a super fast pace
· Understand this is a business, be passionate about maximising revenue
· Be creative, innovative and digitally smart
· Be yourself
· Report to the Front of House Manager
· Be part of a great team within your department that get Generator and want to be themselves.
· Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience.
· Know your guests and have a passion for independent travel and the road less travelled.
· Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture AT ALL TIMES.
· Know your city, its cafés, bars and restaurants, its art, its music.
· Demonstrate a passion for delivering outstanding customer service.
· OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
· Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
· Be Responsible for all cash handling whilst your are on duty
· Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency.
· Experienced within a front office hospitality environment
· Passionate for the hospitality and the youth travel market
· Fluent in English and knowledge of a second language is desirable
· Experienced working with a Property Management System (ideally Sihot)
· Flexible with regards to shifts available per week (mixture of morning and evening shifts)
Join Us and help us achieve our Vision!
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