RECEPTIONIST

About us:
Generator is a global lifestyle brand offering fresh and socially engaging accommodation and hospitality venues. Our vision is to become the world’s leading experience and design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation in the centre of the city.
 
About you:
BEING YOURSELF is the key to bringing the Generator story and brand to life.

Key responsibilities of Receptionist:
  • Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
  • Be part of a great team within your department that get Generator and want to be themselves
  • Know your guests and have a passion for independent travel and the road less travelled
  • Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture AT ALL TIMES
  • Know  your city, its cafés, bars and restaurants, its art, its music
  • Demonstrate a passion for delivering  outstanding customer service
  • OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
  • Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
  • Be Responsible for all cash handling whilst you are on duty
  • Correctly administer the Shift  procedures every shift with 100% accuracy and consistency
 
To be successful in the role, you need:
  • Experience within a front office hospitality environment
  • Passion for the hospitality and the youth travel market
  • Fluency in German and English
  • Knowledge of a third language is desirable
  • Experience working with a Property Management System (ideally Mews)
  • Flexible with regards to shifts available per week (mixture of morning and evening shifts)
  • To be eligible to work in the EU to be considered for this role
The statements in this job description are intended to describe the essential nature and level of work being performed and are not intended to be all responsibilities or qualifications of the job. To ensure the success of the business these duties may change and develop over time.
 
Our Key Benefits Include:
  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made 
  • Company contribution towards gym membership fees for all eligible employees 
  • Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback 
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members
  • Online learning tools
  • Social events and celebrations calendar
  • Various employee recognition schemes
 
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check www.generatorhostels.com or www.facebook.com/stayGENERATOR/ or https://www.linkedin.com/company/generator-hostels  where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!