General Manager

KEY RESPONSIBILITES & DUTIES
  • Report to the Operations Director
  • Take full ownership of the property, managing all aspects of the business inclusive of bars & restaurants
  • Relentlessly drive revenue, unearthing and supporting sales opportunities around every corner
  • Know your customers and ensure that we endeavour to deliver on the guest experience
  • Ensure quality control of all services and coordinate with your management team on initiatives that will help maintain and improve customer service standards
  • Curate and build a reputation for art, culture, music and fun
  • Engage with and support the local community.
  • Know it all, the latest bars, restaurants and cafés, the museums, the competition!
  • Fully integrate events programming to create genuine lifestyle experiences
  • Exceed the budgeted property P&L, ensure that our costs inclusive of payroll are in line with budget and be commercially savvy in exploring new revenue streams
  • Control a strict and robust stock management system
  • Know all statutory legislation and ensure H&S, Fire Safety and Food Hygiene compliance
  • Ensure that there is always a responsible person (duty manager) onsite
 
People Responsibilities
 
  • Working with the central HR team ensure that your property  recruits for personality, creativity and passion
  • Working with the central HR team ensuring that there is a culture of training and development within your hostel, and that regular training sessions take place with a particular focus on the guest experience
  • Build, lead and inspire a great team of people that understand and will deliver on the Generator Guest Experience
  • Create an environment that promotes staff morale and encourages our teams to have pride in what they do
  • Communicate with your team, share knowledge
  • Ensure that you and your management team carry out regular performance reviews and appriasals
 
THE ESSENTIALS (KEY COMPETENCIES)
 
  • Qualification/Degree in Hospitality Management or minimum 5 years senior management experience
  • Able to be based from the hostel and travel domestically and internationally from time to time as required
  • Technically proficient with the full range of hospitality systems; e.g. PMS, POS, CRS, RMS, Channel Manager and Microsoft Office products
  • Passion for delivering a quality-orientated customer service
  • Efficient, organised, ability to prioritise workload and multi-task
  • Knowledge of hostel operations would be ideal.
  • Fluent in English and local language of property
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Ability to work quickly in a high-pressure & fast paced environment
  • Organized with the ability to maximise your time and schedule on a daily basis
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Comply with Generator Standards and regulations to encourage safe and efficient hostel operations.
  • Maximize efforts towards productivity, identify problem areas and support and assist in implementing solutions.
  • Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Able to solve problems and make sound business decisions.