FRONT OFFICE MANAGER

About Us
Generator is a global lifestyle brand offering fresh and socially engaging accommodation and hospitality venues. Our vision is to become the world’s leading experience and design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation in the centre of the city.
 
About You
BEING YOURSELF is the key to bringing the Generator story and brand to life.
                 
YOU MUST
  • Have impeccable honesty
  • Lead and  inspire people to be their best
  • Be a great communicator and motivator
  • Be highly commercial and always keep us legal
  • Be creative, innovative and digitally smart
  • Have appropriate experience
  • Always love our guests
  • Curate the customer journey
YOU WILL:
  • Report to the General Manager
  • Build and lead a FOH team who get Generator and want to be themselves.
  • Take ownership of the guest journey to ensure that we create a truly unique Generator experience.
  • Ensure that our social spaces embody the Generator brand and culture.
  • Control payroll and all costs in your department.
  • Be commercially savvy in exploring new revenue streams.
  • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them.
  • Play a part in ensuring that there a responsible person (duty manager) onsite at all times
  • Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction.
  • Ensure that your team remains up to date with all local, national and international trends.
  • Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
  • Ensure the you remain HR compliant within your department
  YOU ARE:
  • Experienced at a departmental manager level within a front office hospitality environment
  • Passionate  for the hospitality and the youth travel market
  • Fluent in English and knowledge of a second language is desirable
  • Passionate for delivering excellent customer service
  • Conversant in at least one  Property Management System
 
This is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.


Our Key Benefits Include:
  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made 
  • Company contribution towards gym membership fees for all eligible employees 
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members
  • Social events and celebrations calendar
  • Various employee recognition schemes
Join Us and help us achieve our Vision!