Front Office Manager


YOU MUST
  • Be yourself
  • Be creative, innovative and digitally smart
  • Like getting your hands dirty, wherever, whenever, because you will
  • Keep cool when the pressure hits

YOU WILL:
  • Assist in developing the budgets for your department on an annual basis and ensuring that they are controlled throughout the year.
  • Ensure that rotas are completed on a weekly basis and are in line with payroll budgets and targets 
  • Assist the General Manager with all projects relating to business development for the property, providing input and ideas for generating new business opportunities for Generator. 
  • Carry out and attend regular team meetings and ensure that all actions required from the meetings are communicated to the team and actions are taken.
  • To ensure that any staff issues including lateness/absenteeism/disciplinary actions are relayed to the HR Manager/GM, ensuring that any grievance or disciplinary situations are dealt with in a professional and timely manner, consulting with HR for guidance and advice.
  • In conjunction with the company guidelines conduct performance reviews with all Front Office staff. 
  • Oversee the entire reception function and delegate tasks to the team to ensure that all necessary checklists, forms, spreadsheets etc are completed.
YOU SHOULD:
  • Ensure the efficient and effective running of the department 
  • To continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction.
  • You must lead by example to set standards for all staff to follow and make it clear what is expected of staff with regards to customer service.
  • Provide regular updates/reports and analysis on Front Office activities when requested.
YOU HAVE TO:
  • Ensure the team are providing a warm friendly Generator welcome to all guests and the public
  • Manage reception and the check-in process efficiently providing information on the hostel facilities and events, city knowledge and upselling products where possible
  • Ensure that your team are confident to respond quickly and efficiently to all customer requests and enquiries, ensuring that your team maintain a “can do” attitude at all times.
  • Where an opportunity may arise, ensure upselling and cross selling throughout departments. 
YOU ARE:
  • Passionate for the hospitality and the youth travel market
  • Fluent in English and German, knowledge of a third language is desirable
  • Passionate for delivering excellent customer service and good team leader.
  • Knowledgeable of Berlin and its trendy spots

Please email your applications to bewerbung@generatorhostels.com with Front of House Manager in the subject line