Front of House Crew

YOU MUST

  • Be yourself
  • Be a great communicator and motivator
  • Be creative, innovative and digitally smart
  • Have appropriate experience
  • Always love our guests
  • Curate the customer journey

YOU WILL:

  • Maintain a friendly, cheerful and courteous demeanour at all times
  • Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel
  • Assist in registering guests and assigning rooms/beds
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Build strong relationships and liaise with all other department's especially housekeeping, maintenance & reservations
  • Performs other duties as assigned, requested or deemed necessary by management
  • Ensure that our social spaces embody the Generator brand and culture
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD
  • Maintain the cleanliness and neatness of the front desk area
  • Work closely with the Financial Department to ensure accounting coherence
  • Provide assistance to the Travel Shop team when needed, including the replacement of Travel Shop Attendants when it needs. 

YOU HAVE:

  • Experience working within the hospitality/service industry                  
  • Passion for team work and have fun! Have a genuine interest and enthusiasm for service.
  • Fluent in English and knowledge of German. Third language will be an advantage
  • Passionate for delivering excellent customer service
  •  Knowledgeable of Berlin and its trendy spots


Please email your applications to bewerbung@generatorhostels.com with FO Crew Berlin Mitte in the subject line