Reservations Group Coordinator

BEING YOURSELF is the key to bringing the Generator story and brand to life. We need an exceptional and passionate coffee lover to join our team in Dublin. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground breaking, hostel brand. Join Generator, be yourself.

YOU
  • Have appropriate experience gained in all main tasks within a Reservations environment
  • Have experience working with a reservations system is desirable
  • Have experience working with third party websites
  • Demonstrate strong team and communication skills.
  • Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
  • Have a genuine interest and enthusiasm for what you do.
  • Demonstrate a passion for the hospitality and the youth travel market in particular.
  • Are fluent in English and knowledge of a second language is desirable
  • Demonstrate a passion for delivering excellent customer service

YOU WILL
Tasks for Individual business:
  • Handle all the manual reservations (FIT or direct ones).
  • Cover all the individual enquiries normally covered by mail.
  • Attend the telephone calls and try to convert them into reservation
  • Check the all the arrivals for the following date printing all the reservations from the OTA’s and check that the market segment is correct accordingly with the confirmed rate .
Tasks for Groups business:
  • To ensure that the handling of all aspects of group enquiries and reservations is handled efficiently and promptly.
  • To be in charge of the organisation, the follow-up and conversion of all groups according to the procedures of the department.
  • To input all group enquiries in bookings system and be responsible for the accuracy of group status reports and updates.
  • To ensure that all relevant details are passed on to appropriate departments involved in the stay.
  • To work as part of a team and also take over other tasks within the department when and if needed.
  • To handle all telephone calls in a friendly and professional manner, seeking assistance with queries as required.
  • Being willing and keen to learn and progress within the department in order to support the Reservations Manager with day to day revenue and booking system related tasks.
  • Ensure a consistently high level of quality and service is provided at all time by following all procedures put in place.