RESERVATIONS EXECUTIVE

Who are we?
Generator is on a journey. Appropriate, given that we're a hostel accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Reservations Executive for our Central Reservations Office in Barcelona.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

What’s the job?
NUTS AND BOLTS OF THE JOB
  • Report to the Reservations Manager
  • Be responsible for managing Reservation enquiries for both Groups and Individual travellers
  • Ensure all sales enquiries from individual customers are handled promptly in line with service level agreements
  • Ensure all phone calls and emails to the Sales office are answered promptly and handled in line with Generator customer service standards
  • Work in partnership with your reservations team colleagues to manage a portfolio of accounts that generate revenue for Generator London
  • Assist with the management of allocations, free sale and overbookings for the hostel.
  • Undertake all daily reservations checks to verify bookings, take payments, check deposits and validate prepayments
  • Follow up on no-shows and cancellations to ensure all charges are collected and bed availability is updated
  • Build long term, commercially beneficial relationships with your customers
  • Understand and follow company and reservations specific practices
  • Communicate effectively and appropriately with all the other departments within Generator
  • Make sure you remain up to date with all local, national and international trends
  • Be part of the guest journey to ensure that we create a truly unique Generator experience
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA
  • Be an excellent communicator and motivator
  • Be highly commercial
  • Be creative, innovative and a digitally smart
  • Demonstrate a passion for delivering excellent customer service
  • Have a genuine interest and enthusiasm for what you do
  • Have ability to build effective working relationships at all levels with diverse groups of colleagues in a way that appears natural and effortless
  • Available to work when needed
  • You must be eligible to work in the EU to be considered for this role
YOUR ROCK STAR EXPERIENCE
  • Have previous hotel reservations experience (2 years minimum)
  • Experienced in working within a fast moving and dynamic Reservations environment
  • Familiar with reservations for Groups, Online Travel Agencies, Wholesale and Individual bookings
  • Commercially savvy to spot business opportunities and in-house upselling
  • Knowledgeable of local market, the accommodation market, the specific selling points with the area
  • Proficient in Microsoft Office products and Reservation Channels (online booking sites)
  • Fluent in French & English preferable with knowledge of another language
  • Familiar with PMS systems, SIHOT PMS would be an advantage
Our Key Benefits Include:
  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made 
  • Company contribution towards gym membership fees for all eligible employees 
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members
  • Social events and celebrations calendar
  • Various employee recognition schemes
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check www.generatorhostels.com or www.facebook.com/GENERATORhostels/ where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!