Reservations Supervisor

YOU MUST
  • Have impeccable honesty
  • Communicate and motivate extremely well
  • Be highly commercial and customer focussed
  • Be creative, innovative and digitally smart
  • Lead and  inspire people to be their best
  • Be a great communicator and motivator
  • Always love our guests
  • Curate the customer journey
  • Be highly skilled at Word, PowerPoint and Excel from an intermediate to advanced level
  • Have at least two years hospitality experience within a reservations team, preferably in Amsterdam
 
YOU WILL:
  • Report to the Revenue Manager
  • Build and lead a great team within your department that get Generator and want to be themselves.
  • Embrace and drive the Revenue strategy as set out by the Revenue Manager
  • Work closely in commercial partnership with your reservations team colleagues to manage a portfolio of accounts that  generate revenue for Generator Amsterdam
  • Understand, develop and follow company and reservations specific practices e.g. Rate Strategy
  • Assist with the management of allocations, free sale and over bookings for the hostel.
  • Assist with the daily task list set out for individual and group reservations.
  • Do daily commission checks.
  • Work closely with the team to deliver on targeted revenues
  • Do daily checks on individual and group reservation processes and procedures
  • Take ownership of the guest journey to ensure that we create a truly unique Generator experience.
  • Be accountable for the accuracy of outstanding payables from all channels via individual and group reservations.
  • Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
YOU ARE:
  • Experienced in working within a dynamic Reservations environment with responsibility for Direct/Agent/FIT and Group bookings
  • Commercially savvy with a proven background to spot business opportunities
  • A strong negotiator
  • Knowledgeable of the Amsterdam and accommodation market
  • Proficient in Microsoft Office products
  • Familiar with PMS systems preferable  SIHOT PMS
  • Demonstrate strong attention to detail
  • You must be eligible to work in the EU to be considered for this role
  • Fluent in English and Dutch
Join Us and help us achieve our Vision