Reservations Agent

BEING YOURSELF is the key to bringing the Generator story and brand to life. We need an exceptional and passionate Reservations Agent to join our Reservations team in Amsterdam. If you are an inspiring and good communicator, a people person through and through and have a genuine desire to be part of something big, then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground breaking, hostel brand. Join Generator, be yourself.

YOU MUST

  • Have impeccable honesty
  • Communicate and motivate extremely well
  • Be highly commercial and customer focussed
  • Be creative, innovative and digitally smart
  • Be a great communicator
  • Always love our guests
  • Curate the customer journey

 

YOU WILL:

  • Report to the Reservations Manager
  • Be trained and guided by the Reservations Manager
  • Carry our your daily duties that are required to the best of your ability
  • Assist the Reservations Manager and/or Sales Manager with ad hoc projects as required
  • Be responsible for either all the Group or FIT (Individual) Reservations
  • Embrace and drive the Revenue strategy as set out by the Revenue Manager
  • Work closely with your colleagues to deliver on targeted revenues
  • Communicate effectively and appropriately to all the other departments within Generator
  • Make sure you remain up to date with all local, national and international trends
  • Build long term, commercially beneficial relationships within your customers/clients and guests
  • Build and work closely with your colleagues that get Generator and want to be themselves in order to manage a portfolio of accounts that generate revenue for Generator Amsterdam
  • Assist the Reservations Manager with the duties of allocations, free sale and over bookings for the hostel
  • Be part of the guest journey to ensure that we create a truly unique Generator experience

YOU ARE:

  • Experienced in working within a dynamic Reservations environment
  • Familiar with Group and FIT bookings
  • Commercially savvy to spot business opportunities and in-house upselling
  • Knowledgeable of Amsterdam, the accommodation market, the specific selling points with the area
  • Proficient in Microsoft Office products and Reservation Channels (online bookingsites)
  • Speaking Dutch, English and preferable another foreign language
  • Familiar with PMS systems preferable  SIHOT PMS