Front Office Manager

YOU MUST
  • Lead and inspire people to be their best
  • Be a great communicator and motivator
  • Be creative, innovative and digitally smart
  • Have appropriate experience
  • Curate the customer journey
  • Be eligible to work on a full time basis in the EU to be considered for this role
 
YOU WILL:
  • Report to the Operations Manager
  • Build and lead a great Front of House team 
  • Take ownership of the guest journey to ensure that we create a truly unique Generator experience.
  • Ensure that our social spaces embody the Generator brand and culture.
  • Control payroll and all costs in your department.
  • Be commercially savvy
  • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them.
  • Play a part in ensuring that there a responsible person (duty manager) onsite at all times
  • Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction.
  • Ensure that your team remains up to date with all local, national and international trends.
  • Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
  • Ensure the you remain HR compliant within your department

YOU ARE:
  • Experienced at a departmental manager level within a front office hospitality environment
  • Passionate  for the hospitality and the youth travel market
  • Fluent in English and knowledge of a second language is desirable
  • Passionate for delivering excellent customer service
  • Conversant in at least one  Property Management System