If you need to cancel a hostel booking, make sure you check our cancellation policy first.
Read our cancellation and refund policy, which explains everything you need to know about cancelling a hostel booking and your eligibility for a refund.
If you've chosen to pay for your booking when you arrival, you can amend it by getting in touch with the hostel directly. If you paid for your booking in advance, it's non-refundable and we won't be able to amend it.
Go to our offers page to find all our available promotions and discount codes.
No. You'll need to have a credit or debit card to guarantee your booking. See the list of cards we accept.
Yes, you can pay cash at check in. Just bear in mind you'll need a debit or credit card to guarantee your booking.
Don't worry, just get in touch with the hostel directly and give them your full name and date you're arriving.
It all depends on availability. Get in touch with the hostel to check.
You can make a group booking for up to 10 people through the website. If your group's bigger than 10 people we recommend talking to the hostel you want to stay at directly.
We'll always try to put you and your friends in the same room. Make sure you get in touch with the hostel before you arrive to make sure they know.
Check-in is any time from 14:00 and check out is before 10:00. Our reception's open 24 hours a day, just in case you want to drop off or leave your luggage.
Sure. Our reception is open 24 hours a day. Just give us a ring so we know you're still coming.
Yes. Lockers are available, which you can rent for a small charge.
All our hostels have disabled access. If you have any special requirements or need any help, get in touch with the hostel you're staying in directly.
All our hostels are open 24 hours a day, 365 days a year.
Go to our contact us page.
Late check-out runs until 13:00 and costs between 4€ and 7€, depending on the hostel you're staying at. Late check-out also depends on availability, so don't forget you can buy late check-out when you make your booking.
We'll look after your bags while you're staying with us. Either side of your stay, we recommend you use our rented lockers. If you need to make any other arrangements, it's best to speak to the hostel directly.
You can find all directions and travel tips on our different hostel pages.
We supply all our premium rooms with hair dryers. You can also borrow one from hostel reception.
All our private rooms come with towels. You can rent or buy a towel from reception for a small charge.
We have double beds in Copenhagen, Hamburg and Venice. You'll see them listed when you search for a room. In our private rooms, you can push together two single beds to make a double.
Sorry, you can't bring pets into our hostels. Guide dogs are more than welcome.
Yes you can, but we recommend you to let the hostel reception team know if you're expecting a delivery. We don't accept responsibility for lost or damaged packages.
Yes. We supply all your bedding.
Friends and family who live in the city or are staying at other hotels are welcome in the social areas in Dublin, Barcelona, Copenhagen, Venice, Berlin and Rome.
Yes, there are self-service laundry faculties at all our hostels. Prices vary from 2€ to 8€ for a wash and dry.
We have free lockers in all our rooms. You can bring your own padlock or buy one at reception or online. We also have luggage rooms and lockers you can rent in our hostels. Locker prices range from 1€ to 3€ for 6 hours – they're also available for 12 and 24 hours.
Yes. You can buy an adaptor in the travel shop or at reception. Just ask one of the team.
Events are at the heart of our ethos. We make sure we have a range of events organised in all our hostels.
We have a variety of different breakfast options in our breakfast rooms or cafés. Prices start from €3.50. You can buy breakfast online when you book, or at reception when you arrive.
We don't have guest kitchens, but we do have a café and a bar in each hostel so you're never left hungry.
We serve breakfast, lunch and dinner every day, and we have food and drink vending machines that you can use 24/7.
Our bar opening and closing times differ for each hostel. Check out the page for the hostel you're staying in to find out more.
Friends and family who live in the city or are staying at other hotels are welcome in the bar and café in Dublin, Barcelona, Copenhagen, Venice, Berlin and Rome.
You can't bring food from outside into the hostel, but we do have a café, restaurant and bar snacks in each hostel so you're never left hungry.
You can pre-book breakfast and packed lunches when you book online. And, if you're in a group, we take pre-bookings for lunch and dinner.
You can find all our current positions on our job listings page.
For all PR enquiries, email email@example.com.
We don't at the moment, but drop us a line with any questions. Just email firstname.lastname@example.org.
For all general enquiries, email email@example.com.