Assistant General Manager Berlin Mitte
The overall role of the Assistant General Manager is to assist the General Manager ensuring effective and smooth running of the whole building. This will include all staffing issues, building issues, revenue/sales and the overall guest experience.
First impressions count and the customer service can put an excellent positive impression in someone’s mind before they even arrive.
Your responsibilities will include:
- Interviewing – You may need to interview staff, training will be given by the GM or HR Manager.
- Training – To ensure that the HR Manager has trained all new staff to a high standard on company policies/fire training/health and safety and customer service. Also to ensure that all staff are being re-trained where necessary, particularly if new policies or ideas are introduced.
- Wages/Rotas – In the absence of the General Manager, you will need to sign off time sheets and overtime and then ensure that the final wage bill is forwarded to the GM and F&B Director for approval.
- Standards – To ensure the standards of work expected are being achieved by all staff and managers. Ensure that all staff have job specifications and check lists and that these are reviewed on a regular basis.
- Appraisals – along side the GM you will need to put together notes for your manager’s appraisals. These will happen once per year. In addition to this you must ensure that all staff appraisals are completed when required.
- Discipline – To keep good discipline within the team, whilst ensuring everyone gets fairly treated. To liaise with HR to ensure staff is being disciplined when appropriate and that this is kept consistent within all departments.
With Generator Hostels having so many beds, all departments will always be busy – 7 days a week, 365 days a year. It’s your task to prioritise and to make decisions to make everyone’s life easier.
- Oversee – You need to oversee the entire building and delegate tasks to qualified people to ensure that all necessary check-lists, forms, spreadsheets etc are completed.
- Flexible – You should have a flexible attitude towards your working life/hours to ensure the effective running of the building. We would prefer staff not to have other jobs (outside the Generator) as this does affect how flexible you can be in your role – if you do have a second job please do inform your manager.
- Organise – you should be efficient and organise your time in such a way that you complete all your tasks in your contracted hours. You must plan your day/week and delegate tasks to ensure this happens, and communicate with your manager as to what tools/help you need to get this done if it is not happening. Being in senior management you are expected to work extra hours unpaid – however if you need to work an extra whole day then overtime can be authorised by your manager.
- Decision making – Make your own decisions in line with our company policies, so you are able to deal with any issues/complaints/book outs/problems that arise during your shift. Remember everything needs to be recorded and reported back to your manager.
As mentioned before you are required to oversee all areas, below is a brief outlines of your tasks, this may change due to business needs.
- Health and Safety – this is a very important part of any business and you will be responsible alongside the company Health and Safety Manager to ensure at all times that we are complying with all Health and safety legislation.
- Guest experience – this is a very important to the Generator and we need you to constantly look at all parts of our guests experience and to come up with as many new ideas as possible based on your experiences to improve the overall guest experience. You are to produce on a monthly basis a report of all issues experienced in that month – GM to explain what is required.
- Competition – this is a very important to any business and you need to be aware of your competitors and the growing market. You may need to attend events, conferences and meetings to ensure we are growing with the market and that we are consistently improving our product.
- Finance – the GM will go through the management accounts with you and the operations manager on a monthly basis to ensure that costs and sales are on budget. You are to authorise/query all invoice payments prior to the General Managers final approval. No petty cash wage advance or capital are allowed without either the GM’s or Finance Manager prior authorisation.
- Inspections – you will be required to inspect all areas of the building which include staff rooms, guest rooms (10 rooms a day of varying size), facilities/communal areas (weekly), back offices and store rooms (monthly) and where applicable record all inspections and communicate to the area managers any issues. This is very important to overall customer satisfaction and also very useful for you to understand how your departments are working.
- Department managers – you will be required to sit down once a month with each department manager and supervisor (where appropriate to the business) to go through issues and areas of improvement. In addition to this and where applicable, (housekeeping/maintenance and F&B) a full walk round of their department must also be carried out – All meetings and inspections are to be recorded and followed up.
- Duty Management – All managers on a rota basis are required to work DM shifts. You are then responsible for the building, complaints, guest experience, etc. You also have to put together all data that has been noted on the DM reports and follow up any issues. You are responsible for the production of the manager’s rota, ensuring that all DM shifts are covered and that it is kept up to date.
- Suppliers – Where necessary you will need to contact new and existing suppliers to find products and reduce costs.
- Mentor – It’s your job to mentor/develop the Operations Manager to a level that they can confidently carry out your role in your absence.
Communication is key in management, therefore it is important that you
- Speak up – YOU need to communicate with your senior managers/directors whenever you are unhappy or need something to make your job easier. There is no point brushing under the carpet or waiting for your appraisal to bring these points up.
- Key Decisions – any decisions where the company can be held liable or will have a detrimental effect on the company MUST be run through either the GM or the MD of the company but being auctioned.
- Meetings – You are to attend the monthly management meetings and where necessary chair them. This ensures you get feedback from all your managers and you are able to assist them with anything they may raise.
- General Manager – You are to organise and carry out a monthly catch up meeting with the General Manager to keep him/her up to date. Full minutes and Agenda to be produced by AGM.
- Relationships – You should try and maintain a great relationship with all the departments and ensure that everyone is treated equally and fairly.
- Policies – To ensure that you and your team adhere to all company policies and guidelines, and that you communicate with the HR Manager with regard to any personnel issues or the General Manager in any other situation where you are not 100% sure of the correct procedure.
Please be aware that this list is not exhaustive.
To apply, please email your CV in English to email@example.com with the Job Title of the position you are applying for.