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Best Price Guarantee

Book direct for the best price

This Best Price Guarantee covers all hostels

We promise you the best available price for your stay when you book directly on!

Make a booking on Generator website, and should you find a better rate on the Internet for the same hostel within 24 hours of making your booking, we will match the rate. So save your euros (and your time) and book direct. You are guaranteed to get the best price for your bed. Why book with anyone else?

At Generator, we ensure we offer our customers the best price on our website guaranteed. If you find a lower rate for an equivalent offer on another website (same hostel, same dates, same room, equal terms and conditions, etc.), we will happily match the rate with no questions asked.

Simply complete the online claim form below and submit a claim under the Best Price Guarantee.

Best Price Guarantee Claim Form


Terms and Conditions

  • Applies to all public website rates that do not require a promotion code
  • Non-public rates such as contracted rates or unpublished rates with third parties do not qualify
  • Negotiated partners, group rates and pre-paid rates that involve a voucher do not qualify
  • If you have booked more than one night, the rate will be checked against each night separately
  • Comparison rates should be able to be checked for validity.
  • Websites that require a password prior to rates being shown are not included (i.e. Holiday Clubs)
  • The local property currency rates and rate difference due to currency fluctuations will not be considered.
  • Reservations booked within 48 hours of arrival will not be considered
  • The competing rate must be for the same hostel, same dates, room type and length of stay and same number of guests.
  • From time to time Generator Hostels will have specific promotions which require a promotional code to gain access to the rate. These rates may have value added to the price and cannot be considered.
  • Terms and conditions of the rate should be the same (i.e. free cancellation, non-refundable, etc.)
  • Claim form must be submitted within 24 hours of making your booking on Generator Website.

Generator Best Price Guarantee

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